Delivery Policy

This Delivery Policy explains how and when DignityHost provisions and delivers its services after an order is placed and payment is confirmed.

1. Overview

At DignityHost, we are committed to delivering hosting services in a timely, secure, and efficient manner. This policy outlines the delivery process, activation timelines, and related conditions for all services we provide.

2. Service Activation

Instant Activation

Most services, including Shared Hosting, VPS Hosting, and Domain Registration, are activated automatically after successful payment confirmation.

Once activated, customers will receive an email containing login credentials, service access details, and relevant configuration information.

Manual Activation

Some services, such as Dedicated Servers, custom hosting solutions, or special configurations, require manual setup.

For these services, activation may take between 24 to 72 hours. Customers will be notified via email once the service becomes active.

3. Domain Registration & Transfer

New Domain Registration

Domains registered through DignityHost are usually processed within a few minutes after payment. However, DNS propagation may take 24 to 48 hours to fully complete worldwide.

Domain Transfer

Domain transfers to DignityHost typically take 5 to 7 days, depending on the current registrar's policies, domain extension, and confirmation approvals.

4. Payment Confirmation

All services are provisioned only after payment is successfully confirmed. Payment confirmation times may vary based on the payment method used, including but not limited to credit/debit cards, mobile banking, bank transfers, or online gateways.

Orders with pending or failed payments will not be activated.

5. Email Notifications

Customers will receive automated email notifications regarding:

• Payment confirmation
• Service activation
• Login credentials and access details
• Any service-related delays or verification requests

Customers are responsible for ensuring their email address and contact information remain accurate and up to date.

6. Delays and Exceptions

While DignityHost strives for prompt delivery, certain circumstances may cause delays, including but not limited to:

• Technical or system-related issues
• Manual verification requirements
• Payment confirmation delays
• Incomplete or incorrect customer information

In such cases, DignityHost will communicate with the customer and take reasonable steps to resolve the issue as quickly as possible.

7. Customer Support

If you experience any issues related to service delivery or activation, our support team is available 24/7 to assist you.

You may contact us through our support portal or by emailing [email protected].

8. Modifications to the Delivery Policy

DignityHost reserves the right to modify or update this Delivery Policy at any time without prior notice.

Any changes will be published on our website and may also be communicated via email where applicable.

9. Effective Date

This Delivery Policy is effective as of 25 February 2026.