Refund Policy

Last Updated: 25/02/2026

Eligibility

Our 10-day money-back guarantee applies exclusively to Web Hosting services.

Condition

If you are dissatisfied with our Web Hosting services for any reason within the first 10 days of service activation, you are eligible to request a full refund.

Requirement

To initiate a refund, you must request service termination in writing via email or support ticket. You must also provide a clear and specific reason for your cancellation. This helps us understand your decision and improve our services.

Exclusions

The 10-day money-back guarantee does not apply to the following services:

• Domain registration, renewal, or transfer
• SSL certificates
• Setup, processing, or administrative fees

These services are strictly non-refundable.

Discretion

DignityHost reserves the right to determine the validity of the cancellation reason and whether reasonable steps were taken by both parties to resolve any issues prior to the refund request.

Refund Processing

Once a valid refund request is approved, processing may take approximately 7–10 business days, depending on the payment method used.

Payment and Renewal Notices

All services are prepaid. Renewal reminders are sent automatically via email starting from 30 days up to 1 day before the service renewal date.

Failure to renew services on time may result in service suspension and/or additional late fees.

Account Termination & Refunds

Prorated Refunds

If DignityHost fails to deliver the agreed-upon services, a prorated refund will be issued for the unused portion of the service period.

Violation of Policies

No refunds will be provided if your service is suspended or terminated due to a violation of DignityHost's Terms of Service or Acceptable Use Policy.

Cancellation Request

Upon receiving an account cancellation request, your service will be immediately suspended and permanently deleted within 30 days.

Multiple Accounts

If you maintain multiple accounts and one or more accounts are overdue, DignityHost reserves the right to suspend all related services until full payment is received. No refunds will be issued in such cases.

Excessive Use of Resources

If an account is found to consume excessive server resources, leading to suspension or termination, no refunds will be issued.

Second-Time Use Policy

Refunds are granted only once per product per customer. If you purchase and use the same service for a second time, you will not be eligible for a refund.

Overage Charges & Service Upgrades

If your account exceeds its allocated resources, you will be notified accordingly.

Failure to upgrade your plan or reduce usage may result in service suspension. No refunds will be issued for suspensions caused by overuse or failure to upgrade.